MySanta Secret Santa questions and answers

MySanta helps a group organize a Secret Santa exchange online. The organizer sets up a game, shares a join link, and MySanta draws names; participants add wishlists and receive a match. See the MySanta homepage for the current game options.

Open the MySanta homepage and choose Get Started or Start Exchange. In the setup flow, name the exchange, set its budget and date, add rules, and choose in-person or remote delivery. Check the details before you invite the group.

MySanta’s game chooser offers Online Game and Quick Game. The rules guide also calls the small-group name-drawing option Quick Draw and describes it for up to nine people. Check the current option descriptions in the chooser before deciding which one fits your group.

Yes. The game setup offers in-person or remote delivery. The group can draw names online and still exchange gifts at an in-person gathering; remote groups should agree on shipping arrangements and dates separately.

The organizer creates the game, sets its details, shares the join link, and checks who has joined. Participants use that link to join, create a personal wishlist, and receive their match after names are drawn. The homepage also describes organizer progress tracking and reminders.

This page answers questions about using MySanta. For general advice on agreeing rules, drawing names, and exchanging gifts, read the Secret Santa rules guide.

Set the budget and date in the game setup before inviting participants. Choose an amount the group agrees on; MySanta does not set one universal gift budget for every exchange.

Share the game's join link with your group. The organizer can track who has joined. The homepage also says accidental joins can be removed in one click.

Open the join link shared by the organizer and follow the instructions shown for that game. If you are unsure whether you joined, ask the organizer to check the participant list before the draw.

The MySanta homepage says organizers can track who is in the game. Check the participant list and follow up with anyone who has not joined before drawing names.

The homepage says organizers can remove accidental joins in one click. Check the participant list and remove the unintended entry before names are drawn.

Send the join link after you have set the game's date, budget, and rules. Give people time to join and add wishlists, then check the participant list before the draw.

MySanta describes its game draw as automatic: each participant gets a match, with no self-matches or blocked pairs. Set any exclusions and check the participant list as the organizer before starting the draw.

The current homepage says the draw prevents self-matches. If a result looks wrong, do not try to change another participant's assignment yourself; contact the organizer and check the game details.

Yes. The homepage lists exclusions such as couples, a manager, or a past-year pairing. The organizer should set the blocked pairs before the draw and make sure the restrictions still leave a valid assignment for everyone.

The homepage gives couples, a manager, and a past-year pairing as examples. Choose exclusions that fit your group and review the current game setup for the available controls.

The homepage says everyone gets a match and a wishlist. The organizer should confirm the final participant list and exclusions before drawing names so the game reflects the intended group.

Ask the organizer to review the situation before anyone changes the game. A change can affect other matches; the organizer should use the controls available in that game or contact MySanta support if the result needs correction.

The MySanta homepage says each player creates a personal wishlist. Open your game and follow its wishlist instructions after joining; add ideas that will help your Secret Santa choose.

List things you would enjoy and, if useful, items or types of gifts you would rather not receive. The homepage specifically describes wishlists with “do not buy” notes. Keep your suggestions within the budget your group agreed on.

The homepage says each participant gets a match and a wishlist. After the draw, open your game and check the assignment and wishlist shown there. If either is missing, ask the organizer to confirm the draw is complete and that you joined the right game.

The homepage describes tailored gift suggestions and optional links to online stores. Treat suggestions as ideas; choose a gift that fits your recipient and the budget your group agreed on.

Yes. The homepage says MySanta can send automatic reminders and lets organizers nudge late senders and track progress. Check the game for its reminder and progress options.

Check the game directly for updates rather than relying only on a reminder. If you need a status check, ask the organizer; the homepage describes reminders as a way to nudge participants, not as a replacement for checking the exchange.

MySanta invitations use a join link. Ask the organizer to share the game link again and confirm you are using the intended exchange. The organizer can check whether you appear in the participant list.

Ask the organizer to check that the link is for the correct game and share it again. If it still does not open, use the Contact Us link in the MySanta homepage footer for assistance.

Ask the organizer to confirm that you joined the right game and that the names have been drawn. If the organizer confirms both and your match is still missing, use the Contact Us link in the MySanta homepage footer for help.

Ask the organizer to share the join link again and check whether your name appears after you join. The organizer should confirm the list is correct before drawing names.

The homepage says organizers can track progress, send automatic reminders, and nudge late senders. Check your game for the available reminder controls, and contact the participant privately if more context is needed.

Use the Contact Us link in the MySanta homepage footer for assistance. Describe the issue and the game step where it happened; do not include another participant's private information unless support needs it to investigate.