Refund Policy

Prepared on October 18, 2026.

This policy applies to payments for MySanta gift-exchange plans provided by MYSANTA PTE. LTD., Company Registration No. 202335845W, Singapore. It concerns digital service fees, not the gifts that participants buy or send to one another.

Before the name draw

You may request a full refund of the amount paid for a gift-exchange plan before the name draw has taken place in that exchange.

After the name draw

After the name draw, refunds are available only for payment errors or service failures, subject to any additional rights provided by applicable law. A change of plans or a participant's decision not to exchange a gift is not, by itself, a reason for a refund after the draw.

How to request a refund

Contact [email protected]. If your account has an email address, use that address where possible. Otherwise, include the account or sign-in provider information needed to identify your account. Include the exchange ID, payment date and amount, payment reference if available, and the reason for your request. We may ask for information needed to verify the account or payment. Please do not send complete card details, passwords or sign-in codes.

We will review the payment and exchange information and respond about your request. Where a refund is approved, we will arrange its return through the relevant payment method. Payment-provider processing times may vary; this policy does not guarantee a particular bank-crediting date.

Your statutory rights

This policy does not exclude or restrict mandatory consumer rights, remedies or cancellation rights that apply to you by law. Such rights prevail where they provide greater protection.

For other terms, see our Terms of Service. Questions can be sent to [email protected].